Feed: Slashdot
Feed Link: https://slashdot.org/
---

Title: Klarna Says AI Drive Has Helped Halve Staff Numbers and Boost Pay

Link: https://slashdot.org/story/25/11/18/1951214/k...

Klarna has claimed that AI-related savings have allowed the buy now, pay
later company to increase staff salaries by nearly 60%, but hinted it could
slash more jobs after nearly halving its workforce over the past three years.
From a report: Chief executive Sebastian Siemiatkowski said headcount had
dropped from 5,527 to 2,907 since 2022, mostly as a result of natural
attrition, with departing staff replaced by technology rather than by new
staff members. The figures add to the impact of an internal artificial
intelligence programme, which had steadily reduced its use of outsourced
workers including those in customer service, with technology now carrying out
the work of 853 full-time staff, up from 700 earlier this year. It meant the
company, which was founded in Sweden in 2005, had managed to increase
revenues by 108% while keeping operating costs flat. Siemiatkowski told
analysts on an earnings call on Tuesday that it was "pretty remarkable, and
unheard of as a number, among businesses."

Read more of this story at Slashdot.

---
VRSS v2.1.180528